Customer Training

How can the Business plan enhance your customer training programs?

Want to reduce those pesky customer support queries? Better customer education is your secret weapon, and you can easily create your own training academy with our Business plan. If you’re part of a customer support team or product team looking to streamline your customer training process, Coassemble’s Business Plan is your ultimate solution. With our course builder, you’ll be empowered to create and deliver high-quality training materials that effectively educate your customers, ensuring they get the most out of your products and services.

Whether you’re training a small group of new customers or rolling out a comprehensive product update to thousands, Coassemble provides the tools to create engaging and informative courses.

Historically, product teams have relied on dull manuals and PDFs for customer training, resulting in a tedious experience for users. These static resources often fail to engage customers and offer no insights into their learning progress. Coassemble transforms training with interactive and engaging content. Move away from dull knowledge bases and instead deliver your customer education via captivating courses. Use interactive hotspot diagrams to highlight key product features and processes, making the learning experience dynamic and visually appealing. Say goodbye to lifeless documents and hello to interactive learning.

With Coassemble Business, you gain access to detailed analytics that track who has accessed your training materials and how far they’ve progressed. This invaluable data helps you understand your customers’ engagement levels and make informed improvements to your training programs.

By delivering compelling, interactive training, you make it easier for customers to understand and utilize your products. This reduces the strain on customer support teams, as customers become more self-sufficient and less reliant on support articles and helpdesk interventions.

Get rid of the reliance on static help articles and create interactive training academies where customers can earn certifications and showcase their expertise. This adds an element of achievement to the training process, motivating customers to engage deeply and invest in their learning journey.

What are the key features of the Business plan that benefit customer training?

With our Business plan, you get all the amazing features we offer in our Free plan, plus the following:

For customer-facing training, having input from multiple creators (like the customer support team and the product team) helps in producing content that is clear, engaging, and aligned with user needs. The ability to add other course creators allows for a truly collaborative approach between CS and Product teams. This can prevent gaps in information and ensure that training materials are comprehensive and effective.

Safeguarding your training materials is crucial. With advanced access control, you can specify who has permission to view your content, ensuring that sensitive information and training resources are securely managed and only accessible to the intended customers.

If you need to integrate training content into your existing LMS, our Business Plan allows you to export courses as SCORM 1.2 or SCORM 2004 packages. You can also directly enroll customers by adding their email addresses or share training links as needed.

Gain deep insights into how your customers interact with your training. Whether you’re educating them on new product features, troubleshooting techniques, or effective usage of your services, you can analyze detailed metrics to track engagement. Monitor how long customers spend on each section, which parts they find most engaging, and where they might be losing interest.

Organize and manage all your customer training visuals in one place with our Image library. Store product photos, infographics, visual isntructions and other images used in your customer training materials. The Document to course feature automatically imports images from your documents into the library, streamlining the transition of your content online if you’re in the process of moving from static articles to an interactive customer training academy. Add titles, tags, and alt text to make it easy for any of your team members to readily find and reuse the images in new customer training courses.

Stand out and make a lasting impression with consistent branding across your training materials. The Business Plan lets you upload and display your logo throughout your courses, reinforcing your brand identity and enhancing your professional image in the eyes of your customers.

Want to see if your customers are acing your training? Throw in a quiz! Test their knowledge on everything from product features to troubleshooting tricks. Set a passing score, choose how many attempts they get, and track their results. It’s the perfect way to make sure they’re mastering the material—and to give you a pat on the back for a job well done!

How do your customers access your courses?

Readily share your courses using your existing customer support solutions alongside your help articles or FAQs. Share a course link on Intercom, Zendesk or HubSpot to point customers in the right direction. You can choose to share the course link to any pre-existing communication channel you have in place with your customers.

Your customer support team may choose to directly enroll customers in courses specifically designed for them. For example, when onboarding new customers to your SaaS platform, your CS team may ensure the “Getting started” course is delivered directly to the customer’s inbox.

Alternatively, if you have an existing LMS for your customers, you can readily export the course as a SCORM to fit in with your organization’s existing ecosystem.