I need to download a tax invoice/receipt. How do I get this?
To download an invoice/receipt, you will need to log into your Coassemble account. and click 'Settings' from the sidebar menu to open the settings modal. From here you will need to navigate to the Plans and Billing tab and then click 'Manage your plan'. This will open the customer portal where you can view your billing history, and download invoices.
Can we cancel our monthly subscription at any time?
Yes. Our monthly subscription is pay-as-you-go, so you can cancel anytime—though we hope you stick around.
Many customers start with a monthly plan and switch to a yearly subscription once they’re happy with the platform to save even more.
What happens if I've just paid my recurring monthly subscription, and upgrade to yearly?
When you upgrade from a monthly to a yearly plan, any unused time from your current monthly subscription is automatically applied as a credit toward your yearly plan.
For example, if you just paid for the month and upgrade shortly after, the remaining days from your monthly plan will be deducted from the total cost of your yearly subscription. You’ll only be charged the difference.
You can review your invoice anytime under Settings > Plans and Billing > Manage your plan and will be able to see the breakdown of the cost.
Can I get an invoice before making a payment?
Coassemble is a fully self-service platform, so we currently only accept credit card payments due to the high volume of transactions.
For Enterprise inquiries, reach out to us directly—we’d be happy to discuss options where possible.
Can I pay for my Coassemble plan via bank transfer?
Currently, Coassemble only accepts credit card payments for all plans, as we operate as a fully self-service platform.
For Enterprise inquiries, reach out to us directly—we’d be happy to discuss options where possible.
How is my subscription adjusted when upgrading to a new plan?
When you upgrade your plan, any unused time from your current subscription is automatically applied as a credit toward your new plan.
For example, if you were on a monthly Solo plan and upgraded to Teams, and have already paid for the current billing period, the remaining time is prorated and deducted from the cost of your upgraded Teams plan. This ensures you’re only paying for what you use.
You can review your invoices anytime by going to Settings > Plans and Billing in your account.
If you have any questions, feel free to reach out.
How do I update my credit card details?
To update your credit card information:
1. Go to Settings in the left sidebar.
2. Select Plans and Billing.
3. Click Manage Your Plan.
4. Choose Update Subscription to enter your new payment details.
Your updated payment method will be used for future billing cycles. If you run into any issues, feel free to reach out to our support team!
Do you offer multi-year plans?
At this time, we only offer month-to-month or a 12-month yearly subscription, which you can manage directly within the application.
Your yearly plan will automatically renew at the same price when your subscription period ends.