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Job openings

We have limited open roles we are recruiting for. Check in again soon!

Technical Support Agent

We’re looking for a Technical Support Agent to support Coassemble clients, including future clients who may be trialing the platform prior to purchase.

Responsibilities include, but are not limited to, the following:

Responsive ticket management (LiveChat via Intercom).
Communicating with customers via LiveChat, and in meetings.
Develop product knowledge for supporting customers.
Assist with supporting new customers in the product.
Assisting with Product-questions and relaying customer feedback to the larger Coassemble team.
Delivering quality experiences and conversation-based support to Customers.
Fielding inquiries from customers & new prospects and pointing them to the right features/capabilities of Coassemble.
Attending company and team meetings.

Note: Coassemble may request you to complete reasonable additional tasks.

What are we looking for from you?

1-2 years of working experience in a similar role
Experience in ticket management/logging/investigation.
Solid understanding of relevant technology and SaaS environments.
Knowledge of online learning and Learning Management Systems is desirable.
IT experience preferred.
Experience of SaaS, Cloud-based or application solutions preferred.
We need a team player. You will need to collaborate across multiple teams; engineering, customer success, and support.
Be self-motivated and demonstrate and positive outlook.
Ability to embrace change with a positive ‘can do’ approach.
Enthusiastic professional with a focus on Customer Support.
Problem-solving and troubleshooting skills.
Proven written & verbal communication.
Planning & organisation skills.
Flexible & adaptable.
Growth mindset and ability to think outside the box.

Special Work Requirements:

AU Based Only: This position will be located in Newcastle.
AU Based Only: There is a requirement that the candidate will work from the Newcastle office at least 2 days per week.

If you are an enthusiastic Technical Support Agent seeking both a rewarding and challenging opportunity with a SaaS company, then we want to hear from you!

Customer Support Agent

We’re looking for a Customer Support Agent to support Coassemble clients, including future clients who may be trialing the platform prior to purchase.

Responsibilities include, but are not limited to, the following:

‘First Responder’ ticket management (LiveChat via Intercom).
Escalation LiveChat tickets to broader team & business.
Communicating with customers via LiveChat.
Develop customer relationships that promote retention and loyalty.
Advocate for the business goals of customers and anticipate how to meet those goals.
Welcome and onboard new customers to the product while setting them up for success.
Contributing to experiences that drive product adoption.
Assisting with Product-questions and relaying customer feedback to the larger Coassemble team.
Delivering quality experiences and conversation-based support to Customers.
Fielding inquiries from new prospects and pointing them to the right features/capabilities of Coassemble.
Attending company and team meetings.

Note: Coassemble may request you to complete reasonable additional tasks.

What are we looking for from you?

1-2 years experience in a similar role.
LiveChat experience.
Work together with with teams distributed across different time zones, cultures and business contexts.
Strong team player and good relationship building skills.
Be self-motivated and demonstrate and positive outlook.
Ability to embrace change with a positive ‘can do’ approach.
Enthusiastic professional with focus on Customer Support.
Problem solving and troubleshooting skills.
Proven written & verbal communication.
Planning & organisation skills.
Flexible & adaptable.
Growth mindset and ability to think outside the box.
Solid understanding of relevant technology and SaaS environments.
Experience of SaaS, Cloud based or application solutions.
Previous role within Customer Support or Success.
Knowledge of online learning and Learning Management Systems.

Special Work Requirements:

US/Canada Based Only: This position will be located in North America (due to timezones).
US/Canada Based Only: This position will be a remote role reporting to Customer Success Manager (based in Australia).

If you are an enthusiastic Customer Support Agent seeking both a rewarding and challenging opportunity with a SaaS company, then we want to hear from you!