Support
When shopping for a platform, you’re also shopping for a support team to elevate your online training experience. You can rest easy knowing you have our proven, award-winning support team ready to help get your training online and succeeding. See exactly what we offer all of our customers below.
These teams train better with Coassemble
Help Center Resources
A massive resource library with hundreds of articles that customers can search through to find exactly the answers they need.
Webinars
Monthly webinars hosted by our team where they discuss trending topics, new features, and best practices with our platform and online training. Watch all of them on our YouTube Channel (or grab a seat if you’re part of our newsletter!)
Kick-off session
A 30-minute, 1-1 Zoom call with a member of our Customer Success team. They’ll:
- Answer any questions you may have
- Discuss solutions for your use case
- Offer guidance on how to get started
- Strategize a game plan with you on how best to achieve your training goals
Course Review
A detailed course review by our Instructional Designers to provide feedback and ideas on how to improve your first course. Tips and tricks of the trade gathered from years of experience working with businesses of all shapes and sizes.
Live chat support
Get assistance from our expert support team via the in-app Live Chat between Monday - Friday, 6am-10pm MDT. We’re here to provide guidance and answer questions you have as you navigate the platform.
Integration and API guidance
We offer a slew of integrations to round out the functionality of our platform, as well as access to our API. For any help getting started with integrations or API/SSO, we offer troubleshooting assistance via live chat/email as well as some great help center resources!
"Well-priced, Easy to use product"
"Their support staff also seem interested in actually understanding the Why behind our business needs which is refreshing."
- Review from G2 Crowd