Templates > Customer Training

Frequently Asked Questions

Preview course by clicking the nav arrows

What is an FAQ Template?

A Frequently Asked Product (FAQ) template is a structured document or format used to organize and present a list of common questions and their corresponding answers about a particular topic, product, service, or subject matter. 


FAQ templates are commonly employed on websites, in user manuals, customer support documents, and various informational materials to provide customers with quick and easily accessible answers to their common inquiries. By addressing common questions proactively, your organization can enhance customer satisfaction, reduce support inquiries, and foster a positive brand image.

Frequently Asked Questions Template
The Text screen

Benefits of a Frequently Asked Product Template

A FAQ template, when thoughtfully created and regularly updated, serves as a valuable tool for businesses. Here’s how:

Frequently Asked Questions Template
The Accordion screen is perfect for FAQs

Tips and Strategies for Success in Creating a Frequently Asked Product Template

To develop a useful FAQ template, you will need to structure your information in a clear and user-friendly manner. Here are the steps for crafting an FAQ template using an authoring tool like Coassemble:

Elevating the Customer Experience With FAQ Templates

By identifying commonly asked questions, organizing information effectively, and providing clear answers with visuals, you can create a comprehensive and user-friendly resource that benefits both your customers and your company. Staying proactive in updating the FAQ template ensures it remains a valuable resource over time to empower customers, build brand loyalty, and elevate the overall customer experience.

Edit this template
in our course builder
Trusted & Loved by over 2,000 L&D Legends
4.5 star rating read our reviews on G2top 25leaderrecommendedeasiest setupfastest implementationcustomer experienceuser experiencevalue for moneybest elearning authoring tools2023 Australia & New Zealand EdTech 50