A support rep solves a tricky customer bug, but only the person on the call knows how.

A product manager explains a roadmap change in Zoom, but the recording disappears into cloud storage.

A new hire spends their first week pinging Slack for answers that live in ten different places.

That’s what happens when knowledge gets stuck.

The knowledge sharing process is the opposite. It’s about capturing these insights, fixes, decisions and putting them where the whole team can act on them.

For distributed teams, it’s less about documentation for documentation’s sake and more about speed. Can new hires ramp in days instead of weeks? Can frontline teams solve problems without waiting? Can strategy spread across time zones without slowing down?

That’s the importance of knowledge sharing – it keeps growth from stalling and makes knowledge fuel, not friction.

The two types of knowledge your team needs to share

Not all knowledge looks the same. Some is written down. Some only live in people’s heads. Both matter if your team wants to grow fast.

Explicit knowledge: your documented processes and procedures

This is the easy part. Onboarding guides. Playbooks. Step-by-step product instructions. Anything written, recorded, or stored in shared drives or formal knowledge management systems.

The challenge? Most of it sits idle in Google Drive or gets lost in endless updates. Remote teams can’t afford that kind of lag.

Instead, treat those docs as raw material. With Coassemble’s AI Create, that onboarding PDF doesn’t stay a static file. It becomes a trackable, branded walkthrough that connects individual files to broader organizational knowledge. New hires get clarity. Managers get visibility. Everyone moves faster.

Curious how this differs from a traditional LMS? Check out our breakdown of LMS vs knowledge transfer to see where each fits.

Tacit knowledge: the expertise in your team’s heads

Tacit knowledge is harder to pin down. It’s the small tricks a support rep uses to calm an angry customer. The way a senior engineer explains a shortcut in code review. The slide a sales lead tweaks mid-demo that seals the deal.

Remote teams risk losing this every day. Unless you capture it.

That might mean recording quick video explainers, turning Slack tips into shareable resources, or using Coassemble to turn those nuggets into repeatable, practical training that can be shared with other team members instantly. When tacit knowledge is shared, your team gains collective knowledge instead of scattered insights.

Why knowledge sharing is critical for growing remote teams

Scaling a company is like building while flying. New hires join every month. Customers expect faster answers. Product updates ship weekly. Without knowledge moving freely, growth stalls.

Accelerate team scaling without losing quality

According to Gallup, only 12% of employees strongly agree their company does a great job onboarding. That gap costs time, energy, and momentum.

Structured onboarding makes a difference. Research shows companies with exceptional onboarding are 2.6 times more likely to have extremely satisfied employees, and retention can improve by up to 82%.

Knowledge sharing is what closes that gap, turning static guides into interactive training that speeds up productivity.

Reduce dependencies and single points of failure

Remote work shifts who’s relied on and when. Experts may be in other time zones. Key info often lives in a few heads.

In remote setups, 68% of workers say they complete tasks as fast or faster than when they were in traditional offices. But that only works if knowledge isn’t siloed. Shared knowledge reduces risk: fewer delays, fewer critical bottlenecks.

Enable innovation through cross-team collaboration

Teams that truly collaborate across departments move faster and adapt better.

Employees who believe their peers cooperate are 8.2 times more likely to put in extra effort. Shared knowledge builds that baseline trust. When team successes and fixes are visible, innovation becomes a team sport, not a solo sprint. Leaders can encourage knowledge sharing by making successes and fixes visible across departments.

How to implement knowledge sharing

Knowing why it matters is one thing. Building it into daily workflows is another. For growing remote SaaS teams, the goal is simple: keep knowledge moving without slowing people down.

Start with what you already have

Don’t reinvent the wheel. Most teams already have playbooks, PowerPoint presentations, and training files scattered across tools. Start by auditing this existing knowledge. Then ask:

• What’s buried in documents?

• What’s stuck in people’s heads?

A Deloitte survey found only 9% of organizations feel “very ready” to manage knowledge transfer effectively. That gap is where many teams lose time. Beginning with what you already have helps close it quickly.

Choose tools that work with your existing workflows

Remote and distributed teams rely on speed. Any knowledge sharing system needs to fit where work already happens: Slack, email, project boards. Tools like Coassemble take existing files and transform them into interactive training without breaking your workflow.

The outcome? Training that feels native to the team’s rhythm, not bolted on as extra work.

For a deeper look at which tools can support this, see our guide to the best knowledge transfer tools for growing teams.

Create a culture of sharing (without bureaucracy)

Knowledge sharing fails when it feels like paperwork. The fix is to build habits that are lightweight but consistent, supported by simple knowledge sharing initiatives that make participation natural. Capture quick Loom videos, turn team tips into short interactive lessons, or celebrate moments where someone’s knowledge saved time. Recognizing and rewarding knowledge sharing behaviors builds momentum without adding bureaucracy.

The goal is to encourage effective knowledge sharing so it becomes a natural part of teamwork and builds a healthier organizational culture, not a chore.

Measure impact and iterate

You can’t improve what you don’t measure. Look for metrics that matter to SaaS teams: time to productivity, reduced support tickets, and faster feature adoption.

When you track these outcomes, you see whether your effective knowledge sharing is closing gaps or where it still needs refining. Coassemble makes that easier with built-in insights, helping you adjust without slowing growth.

Wrapping Up

For remote SaaS teams, knowledge sharing isn’t optional. It’s the difference between scaling smoothly and stalling out. Static docs and scattered chats don’t keep pace with growth.

When knowledge moves, onboarding is faster, collaboration is stronger, and innovation doesn’t slow down. Shared insights stop living in silos and start fueling momentum – the real payoff of consistent knowledge sharing efforts.

That’s exactly what Coassemble was built for. It transforms the files your team already has into interactive training that’s trackable, branded, and ready to share across tools you already use.

Your team already has the expertise. With smarter knowledge management and Coassemble, you can put it in motion today. Try it free and see the difference.

FAQs About Knowledge Sharing

What are the benefits of knowledge sharing in the workplace?

The biggest benefits of knowledge sharing are faster onboarding, fewer bottlenecks, and better collaboration across remote teams. By building a knowledge sharing culture, companies create consistency, improve employee engagement, and gain a lasting competitive advantage by applying clear knowledge sharing strategies.

Why is it important to share knowledge with others?

The importance of knowledge sharing lies in preventing silos. When teams actively share their knowledge, they reduce risks tied to turnover, keep critical information accessible, and ensure organizational success.

What are knowledge sharing sessions?

These are structured knowledge sharing activities where team members meet to exchange insights. Sessions can be formal training sessions, peer-to-peer demos, or short syncs designed to promote knowledge sharing and encourage employees to bring their best ideas forward.

How is a learning culture different from a training culture?

A learning culture emphasizes continuous growth and the exchange of relevant knowledge between knowledge workers, while training culture often focuses only on compliance or single events. Building a culture of knowledge sharing supports long-term employee development.

Is there an AI tool that can help foster learning culture?

Yes. Modern knowledge sharing tools make it easy to transform existing knowledge into interactive training. Coassemble, for example, converts docs into branded learning that supports a culture of knowledge sharing. Other tools, like Notion or Loom, can also facilitate knowledge sharing without disrupting workflows.