Overage & rates
How usage above your allowance is handled on current Coassemble plans, and how overage continues to work on legacy plans.
On the current plans (Build, Scale and Partner), there is no automatic overage billing on any metric, and your invoice is always one number. If you go past an Identified Recipient (IR) or Anonymous Recipient (AR) allowance, nothing stops: we'll reach out for a conversation about sizing your plan. AI usage allowances (narration tokens and image generation events) are enforced monthly limits.
On legacy plans, overage continues to work exactly as it always has, including the Pulse and Hub rate ladder. The full legacy mechanics are further down this page.
On current plans (Build, Scale and Partner)
Is there overage billing?
No. Usage is never billed meter by meter, and going past an allowance never creates an automatic charge on any current plan.
What happens when I go past an allowance?
- Identified Recipients and Anonymous Recipients: nothing stops. Sharing keeps working, and we'll reach out for a conversation about sizing your plan, or resizing your commitment on Scale.
- AI usage (narration tokens and image generation events): these are enforced monthly limits, so generation pauses once the month's allowance is used.
How do I check my usage?
Open Settings and select Usage limits. Each metric (IRs, ARs, narration tokens, AI image generation events) is shown with a progress bar and percentage used.
On legacy plans (Flow, Pulse, Hub and legacy Embed agreements)
If you're on Flow, Pulse, Hub, or an Embed agreement made under the previous model (Embed Core, Embed Automate, Embed Partner), overage continues to work exactly as it did before. Nothing changes with your existing arrangement. The sections below describe those mechanics in full.
What overage means
Each legacy plan includes a monthly allowance for Identified Recipients (IRs), Anonymous Recipients (ARs), narration tokens, and AI image generation events. "Overage" is what happens when your usage in a billing period exceeds the allowance you're paying for.
Overage is handled differently depending on the metric and the plan:
- On Pulse and Hub, IR overage is billed automatically using a tiered rate ladder.
- On the legacy Embed plans (Embed Core, Embed Automate, Embed Partner), IR usage above your committed tier is tracked and surfaced commercially. Whether overage is billed depends on your contract, and your account manager will communicate this to you.
- All other metrics (Anonymous Recipients, narration tokens, AI image generation events) are not billed for overage at the platform level. Pulse and Hub hard-cap them; the legacy Embed plans surface usage above the cap to your dedicated account manager.
IR overage on Pulse and Hub
If you go over your monthly IR allowance on Pulse or Hub, the additional IRs are billed automatically at the end of the calendar month. There's no hard stop on IRs: sharing keeps working, and the overage shows up on your invoice.
The rate ladder
The same rate ladder applies to Pulse and Hub. Rates are shown per Identified Recipient, in your subscription currency:
| IRs above your monthly allowance | Per-IR rate |
|---|---|
| 1 to 500 | 2.00 |
| 501 to 2,000 | 1.50 |
| 2,001 to 5,000 | 1.00 |
| 5,001 and above | 0.75 |
The rate gets cheaper the further into overage you go. The bands are cumulative within a single calendar month: the first 500 IRs above allowance are billed at the 2.00 rate, the next 1,500 at the 1.50 rate, and so on.
Annual subscribers
If you're on an annual plan, your IR allowance is a 14-month pool: your monthly allowance multiplied by 14. Overage doesn't start until that whole pool is consumed.
For example, on Hub annual the IR allowance is 200 per month, so the 14-month pool is 2,800 IRs available across the year. A month where you use 250 IRs draws from the pool but doesn't trigger overage. Overage kicks in once you've used 2,800 IRs in the subscription year, and is calculated from that point on using the same rate ladder.
When you'll see the charge
Overage accumulated within a calendar month is billed once, at the end of that month.
- Monthly subscribers see overage on the same invoice as their platform fee.
- Annual subscribers receive a separate monthly overage charge during the 12-month subscription term.
The actual transaction happens through Stripe, the same payment processor that handles your subscription.
What doesn't trigger overage
- Customers whose IR allowance has been manually set to "unlimited" never accrue overage, regardless of how much usage they generate.
- Flow has no IR allowance because it's anonymous-only. Flow users only have AR usage, which is hard-capped.
- AR, narration token, and AI image generation usage don't accrue overage. They pause when you hit the cap, and resume the following billing period.
IR usage above commitment on the legacy Embed plans
The legacy Embed plans (Embed Core, Embed Automate, Embed Partner) work differently. You committed to an IR volume as part of your contract, and your billing reflects that commitment:
| Plan | Committed IRs per year |
|---|---|
| Embed Core | 500 |
| Embed Automate | 2,000 |
| Embed Partner | 10,000 (or as negotiated) |
Usage above your committed tier doesn't block anything. Legacy Embed customers don't see a hard cap on IRs, ARs, narration, or image generation. Sharing keeps working, and AI generation keeps running. The overage is recorded against your account, and your account manager will be in touch to discuss adjusting your commitment.
Whether that conversation turns into an automatic billing arrangement depends on your contract. Legacy Embed plans support optional automatic overage billing, which can be activated on a per-customer basis once the customer has been notified. When automatic billing is active, IR usage above the committed tier is charged monthly at a blended rate derived from your committed tier and platform fee. The blended rate is calculated as: platform fee divided by committed IRs, divided by 12.
For legacy Embed Partner customers, the exact rates and commitment numbers live in your Order Form rather than this article, since they vary per contract.
Anonymous Recipients, narration tokens, and AI image generation on legacy plans
These metrics don't accrue overage on any legacy plan. The behaviour at the cap depends on your plan:
On Pulse and Hub (and Flow for AR/AI metrics): when you hit 100% of an allowance, that specific feature pauses for the rest of the billing period. Everything else in your workspace keeps working, and the allowance resumes at the start of the next billing period.
On the legacy Embed plans: caps are soft. If you go over 100%, the feature keeps working. The overage is recorded against your account and your account manager will be in touch.
Common questions
Does overage apply per workspace or per account?
Per customer account. If your account has multiple workspaces sharing one subscription, allowances are pooled and overage is calculated across the whole account.
What happens if I downgrade my monthly subscription mid-month?
This applies to legacy self-serve plans. The allowance applicable to your new plan takes effect immediately. Overage calculation for that month is based on the allowance that was active at the time each IR was counted.
Can I prepay or top up my IR allowance?
On Pulse and Hub, overage is billed at the end of the month based on actual usage, so there's no upfront top-up to buy. If you're consistently in overage, talk to the team about a current plan sized to your real volume. For narration tokens and AI image generation events on Pulse and Hub, your account manager can apply a one-month top-up if you'd run out before the next reset.