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How to change or reset your password

How to change your Coassemble password from inside your account, and how to reset it if you're locked out.

If you're signed in, change your password from Edit profile. If you're locked out, select Forgot password? on the sign-in screen to have a reset link emailed to you.

Change your password from within your account

If you're already signed in and want to update your password:

  1. Select your profile image in the top right corner of the screen.
  2. Select Edit profile from the dropdown menu. You can also go to Settings and then Edit profile.
  3. Find the password section on the edit page.
  4. Enter your Current password.
  5. Enter your New password, then type it again in the confirmation field.
  6. Select Save changes.

Reset a forgotten password

If you can't sign in because you've forgotten your password:

  1. Go to the Coassemble sign-in page.
  2. Select I'm a returning user.
  3. Enter your email address and select Continue.
  4. Select the Forgot password? link underneath the Login button.
  5. Re-enter your email address in the Forgot your password? prompt.
  6. Select Send email.

You'll see a Check your inbox confirmation, and an email with a secure link arrives shortly after. If you don't see it within a few minutes, check your spam or junk folder.

Reset links expire after a limited time for security. If the link no longer works, follow the same steps again to request a new one.

Complete the password reset

Once you've received the reset email:

  1. Select the secure link in the email to open the Reset your password page.
  2. Create a new password that's at least eight characters long.
  3. Confirm the new password by re-typing it in the confirmation field. You can select the eye icon next to each field to check for typos.
  4. Select Reset password to save it and get back into your account.

Frequently asked questions

I signed up with Google, Microsoft or Slack. How do I change my password?

You don't have a Coassemble password to change. Your sign-in is handled by that provider, so change the password on that account instead.

The reset email hasn't arrived.

Check your spam or junk folder first. If it still hasn't arrived, the address you entered may not be the one your account is attached to. If someone in your organisation set the account up, ask them which address they used.

A limited time, indicated in the email itself. Once it expires, request a new one from the sign-in screen.