Skip to content

Usage limits

How Coassemble's usage allowances work, what each one covers, and what happens when you reach one.

The Usage limits page shows how much of your plan's monthly allowances you've used so far this billing period. Open Settings and select Usage limits from the left-hand menu.

What's on the page

Recipients usage shows how many people have taken your courses this period:

  • Identified Recipients (IRs)
  • Anonymous Recipients (ARs)

AI usage shows how much of your AI allowance you've used this period:

  • Narration tokens
  • AI image generation events

Each row shows a progress bar with the percentage used. Click into any row to see a description of that usage event and the date the count resets.

How each allowance works

Identified Recipients (IRs)

An Identified Recipient is anyone who takes one of your courses with an identifier attached: an email address captured at the point of access, or a unique identifier passed through if Coassemble is embedded in your own product. IRs are counted per workspace per billing period. Each unique person counts as one IR for the period, regardless of how many courses they take.

Anonymous Recipients (ARs)

An Anonymous Recipient is anyone who takes one of your courses without an identifier attached. ARs are tracked at the device and session level (a combination of browser cookie and device profile), so uniqueness is approximate: one person across two browsers will count as two ARs, and two people sharing one browser may count as one AR.

Narration tokens

One narration token equals one character of AI-generated narration, used across Voice screens and AI course generation. Standard and premium voices draw from the same monthly pool.

AI image generation events

One image generation event equals four pictures generated. When you generate an image, Coassemble produces four options for you to choose from: selecting one uses one event. You'll see how many events you have left in the generation window.

What happens when you reach a limit

On current plans (Build, Scale and Partner)

IR and AR allowances: if you go past your allowance, nothing stops. We'll reach out for a conversation about sizing your plan.

AI allowances (narration tokens and image generation events): these are hard caps. When you reach 100%, generation pauses for the rest of the billing period and resumes at the start of the next. Everything else in your workspace keeps working.

On legacy plans (Pulse and Hub)

All allowances on Pulse and Hub are hard caps. When you reach 100% of any allowance, that feature pauses for the rest of the billing period. You'll see an in-product prompt and receive an email notification. The allowance resumes at the start of the next billing period.

Note: IR overage on Pulse and Hub is billed automatically using a rate ladder. See the Overage & rates article for the full details.

On legacy Embed plans (Embed Core, Embed Automate, Embed Partner)

These plans have soft caps on all metrics. If you go over 100%, the feature keeps working. The breach is recorded in your Usage limits page, and your account manager will be in touch.

Plan allowances at a glance

Current plans

Legacy plans

For exact legacy Embed plan allowances, see the Embed Core, Embed Automate or Embed Partner articles.

For pricing on current plans, see coassemble.com/pricing.

Frequently asked questions

When do my allowances reset?

Monthly, at the start of each billing period. The exact date is shown in each row on the Usage limits page.

Does the Usage limits page show data for the whole workspace or just my activity?

The whole workspace. Allowances are pooled across all creators in a workspace.

Will I be notified when I reach a limit?

On current plans, we'll reach out if you go past your IR or AR allowance. For AI allowances, you'll see the counter hit zero in the generation window.

On legacy Pulse and Hub, you'll receive an email at 80% and again at 100% of each allowance, along with an in-product prompt.

On legacy Embed plans, your account manager will reach out.

I'm on a legacy Embed plan and don't see a Usage limits section, or the numbers don't seem to apply to me.

Some legacy Embed accounts were set up with unlimited Identified Recipients, Anonymous Recipients, narration tokens, or image generation events as part of their agreement. If that applies to you, the standard allowances and caps don't apply.